Thirty days, no drama
If something is not right, tell us within 30 days of delivery. We will collect it from your address at no cost and refund the full amount to the original payment method.
Rainzon · Returns
Returns & refunds
Thirty days, no awkward questions.
Condition
Items should be unused, with tags and original packaging. For hygiene reasons, opened beauty products and underwear cannot be returned unless faulty.
Faulty items
If it arrives damaged or stops working, send a photo to our support email and we will replace it or refund it — your choice — within 48 hours.
Support
Still need a hand?
Our team answers every message, seven days a week.